Frequently Asked Questions
Delivery and Returns
United Kingdom - DHL £8.95
1-3 working days
Europe - DHL £25.00
5-10 working days
DHL - £45.00
5-10 working days
Rest of the world
5-14 working days
(During our sale period, delivery days may incur an extra day or two due to the volume of orders possible to be shipped within working hours)
The delivery time will be between 9am – 7pm for outside of London and international deliveries.
Delivery is within 3-5 days. Orders placed during our sale period or on a bank holiday, please allow from 7-10 days in the UK and 10-14 for Europe and International orders.
With a UK and European delivery, DHL will leave a calling card and attempt to contact the recipient. If the recipient is not present. The parcel will then go
back to the depot until contact is made and a new delivery time is arranged, so please make sure we have all your correct contact information.
With international deliveries, the courier service which is used (this will vary according to the destination) will leave a calling card if the recipient is not present so he or she can call to arrange a new delivery time, so please make sure we have all your correct contact information.
All Shipping to UK (including Ireland), Europe and Internationally will be shipped under the basis of DPD (delivery duty paid), which means all import taxes and duties will be included at the final price. Policies vary from country to country, so you might like to check your local customs office for more information. Richard James cannot be held accountable for delays in customs clearance.
We offer a free and easy click & collect in store service UK (Savile Row) and US (NY Store). To use this service please choose the 'Click & Collect' option upon checkout.
Once your order has been completed, you will then be notified by email to let you know your order is ready to collect in store.
Orders can be collected from our Savile Row store during our opening hours of 10am-6pm, Monday - Saturday. If you would like to collect your order at a later date or would like it to be shipped to you (£5 delivery fee), please let us know at least 24 hours before the end of your 14 day collection period. If you do not collect your order or contact us at least 24 hours before the end of your 14 day collection period, it will be cancelled and you will be refunded in full.
Please note, due to recent international restrictions on the shipping of fragrances and perfumes. We are no longer able to ship pressurised or flammable items via air. Orders of this nature are only available to ship within the UK for UK customer and in the US for US customers.
Once your return has been received, processed and inspected by our customer care team, we will send you an email to notify you that we have processed your refund, and a credit will automatically be applied to your credit card or original method of
payment. Please note card refunds may take up to 3-5 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
During our sale period, customers are entitled to a refund, providing the items are returned no later than 14 days after receiving them. An exchange or credit note is available on returns past your 14-day period.
Due to limited stock during our sale periods. We urge customers to place a second order to avoid disappointment should you wish to exchange an item for a different size or colour. However, for full price items or if you have received an item that is defected or damaged, please get in contact via email to notify us and we will make sure to have a replacement made available for you and advise on return procedures.
Please note that customers returning orders from outside the UK (EU/ Rest of World) are responsible for arranging and covering the cost of shipment.
Please include your order invoice for our reference.
We recommend that orders are returned using a trackable shipping service or are covered by shipping insurance, as we cannot be responsible for returned orders that are lost in transit.
EU UPDATE: PLEASE NOTE THAT FOLLOWING THE BREXIT TRANSITION, RETURNS FROM EUROPEAN AND INTERNATIONAL COUNTRIES MAY TAKE SLIGHTLY LONGER DUE TO THE EXTENDED CUSTOMS PROCESS.
All returns should be addressed to
Richard James E-commerce,
19 Clifford St, London W1S 3RH, UK.
29 Saville Row, London W1S 2EY
For US customers, your invoice will indicate our NY Store address which you will need to responsible for arranging and covering the cost of your return shipment. Please include your order invoice for our reference.
NY Store address:
461 Park Avenue, New York, NY, 10022
Contact:+1 646 905 8733
Our prices can change at any time. As this is the case we are unable to refund you the difference.